Terms & Conditions

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Booking & Cancellation Policy


Please book as far in advance as possible to avoid disappointment. Cottonmill day programmes and non-resident treatments require payment in full at time of booking.

All prices are quoted in GBP, include VAT and are subject to change. Gratuities are not included and are welcomed at your discretion.

At least 48 hours’ notice is required for cancelling treatments. For Cottonmill day packages we require at least 72 hours’ notice. Group bookings of 5 or more people require at least 7 days’ notice.

If you wish to amend your booking in any way, please contact us before you arrive. We will do our best to accommodate any requests but cannot guarantee it. We have treatments available with male and female therapists. Please specify when booking if you have a preference for either.

Gift vouchers are non-refundable and must be presented to the Cottonmill Spa Concierge team upon arrival.


Arrival


Parking is available for all members and guests.

Please arrive 15 minutes prior to your treatment or package in order to complete your health questionnaire. If you are delayed, then, unfortunately, your treatment may have to be shortened so as not to inconvenience the next booking.

The treatment price will remain the same. For hotel and spa day guests, upon arrival, you shall be presented with a wrist band which allows access to your own private locker and if applicable to The Club at Cottonmill. We kindly ask that you return your wristband at the end of your visit to avoid any charges.


Etiquette


The environment at Cottonmill is one of relaxation and tranquillity.

Loungers cannot be reserved, and any discarded towels will be removed. Outdoor loungers are available seasonally in both Cottonmill and The Club at Cottonmill. Day guests will be provided with a robe, towel and flip flops on arrival. If you are a hotel resident your robe and slippers will be provided in your hotel room.

Please bring your own swimwear, gym wear and trainers so that you can make the most of your Cottonmill experience.

Robes may be worn in all areas of Cottonmill including the Pantry. Robes are not permitted outside of Cottonmill including the conservatory unless being worn to return to your guest room. We do respectfully request that robes are not worn for breakfast or dinner in the Pantry.


Health


As some treatments are not suitable for certain conditions, we will ask you to complete a health questionnaire when you arrive for your treatment or package.

It is important to let us know of any medical issues, surgeries or pregnancy. Please note thermal cabins and heated spa pools are unsuitable during pregnancy and whilst under medical supervision.


Pregnancy


We have specially designed treatments for expectant women or nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable during this special time. Please note that we only offer selected treatments during the first trimester.


Phones, Audio & Video Sound


Cottonmill is a phone free environment and we ask our guests to keep their devices on silent or vibrate and not to make or receive calls in the spa. Messaging is of course permitted. Please be considerate of your fellow guests.

Movies, music and all other forms of audio may only be listened to through headphones and should not be audible to others enjoying the spa.


Valuables


It is not advisable to wear jewellery whilst visiting Cottonmill or during treatments, we recommend that you do not bring valuables with you.


Child Policy


Cottonmill is for adults, 18 and over.

Children under 16 will be permitted at certain times to designated areas only over the Christmas period.

Young adults aged 16 and 17 may accompany hotel guests, day guests and members who are over the age of 18.

Young adults may only book facials (excluding advanced facials) and finishing treatments in the Salon.


Aftercare


To continue your Cottonmill experience at home, most products used in our treatments are available at reception and our experienced team will be delighted to assist you with your choices.

For any guests requiring additional assistance or to make a booking, please contact us on +44 (0) 1727 750 400 or email us at reception@cottonmillspa.com